Quality Assurance
DSG-Canusa, and all other divisions of ShawCor
Ltd, is governed by, and adheres to, ShawCor's Corporate Quality
Statement, which is as follows:
ShawCor is committed to complete customer satisfaction and
to providing quality products and services.
The company recognizes that an emphasis on quality is essential
to its success, as well as being in the best interest of all
employees and customers. ShawCor’s quality objectives
shall be achieved at all company locations by adhering to the
following principles:
| • |
Identification and documentation of customer requirements |
| • |
Conformance to customer requirements and compliance with applicable legal standards |
| • |
Innovation to prevent waste in products, processes, and services |
| • |
Adoption of a zero defects performance standard |
| • |
Measurement and elimination of the price of nonconformance and customer complaints |
| • |
Continual improvement of quality performance |
Management and supervisory personnel at each division and location
shall be responsible for implementing and maintaining a rigorous
quality management system to sustain this policy. Regular audits
shall be completed to determine conformance to the quality
management system.
Everyone shares responsibility for eliminating opportunities
for errors and doing the job right the first time.
Bill Buckley
President & Chief Executive Officer
Original Policy: September, 2005 |
