DSG-Canusa’s commitment to reliable, quality products and services
DSG-Canusa offers customers much more than a catalog of products; sales and technical support teams are located throughout our regions. We strive to provide same-day responses to all inquiries. Customers rely on our expertise to tackle projects of all scopes and sizes and our unique design capabilities. We provide comprehensive services, including product research and development, pre-qualification testing and advanced in-house materials to produce dependable, superior products. Our technical leadership and service responsiveness will assist you in meeting your project timelines and performance requirements and therefore, making sure quality assurance is in place.Â
Meeting customer needs, from common to custom
Run-to-Order products are available from our extensive catalog of standard items. Engineer-to-Order offers customized designs for specific project requirements. Our inventory, customer supply chain programs and some of the shortest lead times in the industry help meet your needs for:Â
- Minimum order quantitiesÂ
- Short runsÂ
- Custom packagingÂ
- Specialized kitsÂ
- Training on the installation and use of our productsÂ
To achieve this level of excellence, we adhere to the following principles:Â
- Careful, collaborative communication with the customer results in understanding of project requirements and solutions.
- Products that are proven, dependable, tested to the highest standards and precisely manufactured result in industry-leading customer satisfaction.
Culture of Excellence
On-time delivery doesn’t happen by mistake. It is a combination of our customer-focused culture, experience and robust operational processes. The foundation of our culture is our employees who are the backbone of our success.
We believe in on-going training, a culture of learning from each other, and cutting-edge employee resources which serve our commitment to quality, safety, reliability and innovation. Every employee is responsible for implementing and maintaining effective quality management. Additionally, regular audits confirm continual improvement of the quality management system.
International certifications ensure quality standards
The International Organization for Standardization (ISO) brings together experts to share knowledge and develop voluntary, consensus-based, market relevant international standards that support innovation and provide solutions to global challenges. These standards ensure the quality, safety, and efficiency of products and services.
DSG-Canusa is proud to participate in the ISO certification process, which is based on management principles including a strong customer focus, a process approach and continual improvement. ISO provides an outline of standards for every project; we have the tools in place to ensure that quality, safety and environmental standards will be met or exceeded. Our certificates include ISO 9001 (quality management), ISO 14001 (environmental management) and ISO 50001 (efficient energy management) and ISO 9100 (quality management system implementation for the aerospace industry).
Our customers can feel confident we meet those important standards. ISO certification standards also help keep our products and services relevant; we update when the ISO norms and standards change.
Similarly, the International Standard for Automotive Quality Management Systems’ International Automotive Task Force (IATF) developed IATF 16949, aimed as a quality management system in the automotive industry supply chain and assembly process. DSG-Canusa’s IATF 16949 certification focuses on systematic processes and improvements that increase customer satisfaction, making quality assurance first priority.
